World Travel Holdings UK Careers

We’re looking for sales focused Cruise Sales Consultants who excel in hitting sales targets whilst giving excellent customer service. You’ll be at the forefront of creating unforgettable experiences, selling our customers their dream cruise holiday while delivering exceptional service. This is a fast-paced role for someone who is self-motivated, results-driven, and skilled at managing multiple tasks effectively.

• Taking inbound calls and online chats, converting customer enquiries into bookings.
• Selling a wide range of cruise lines, flights, tours, and ancillary services to match customer preferences.
• Meeting and exceeding sales targets and KPIs.
• Listening to customers’ needs, building rapport, and offering tailored solutions.
• Taking the workload out of booking for customers, allowing them to focus on enjoying their dream holiday.

• Cruise sales experience is essential along with a genuine passion for cruising.
• Dedication to delivering the highest standard of one-to-one personal service.
• Proven track record of meeting and exceeding sales targets.
• Strong ownership of your own development and an eagerness to increase product knowledge.
• Prior homeworking experience is preferred.
• Dynamic packaging experience is an advantage.
• Experience using multiple cruise line booking systems, flight and accommodation systems and a solid understanding of Microsoft Office tools (e.g., Outlook, Excel).

• Salary: £25,467 pa basic plus commission, with a realistic OTE of £35,000 - £40,000 per year.
• Work Flexibility: Choose between hybrid or UK home-based work options.
• Contributory company pension scheme
• Company paid parking permit for hybrid workers.
• 30 days annual leave (22 days plus 8 bank holidays).
• Exclusive discounts on cruises and holidays for you & your family.
• Annual uncapped concession towards your own cruise holiday.
• Discounted travel insurance.
• Paid leave day for volunteer charity work or to participate in a fundraising event.
• Annual attendance bonus.
• Access to an employee discount platform which offers savings on everyday purchases.
• Enhanced maternity and paternity pay.
• Refer a friend bonus.
• Paid day off work for your birthday.
• Ongoing training and development support.

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

Previous applicants from the last 12 months need not reapply.

We are committed to fostering an inclusive and diverse workplace. If you require any reasonable adjustments during the application process or interview, please let us know, and we’ll be happy to accommodate you.

You will be the main point of contact for our customers once their holiday has been booked by our sales team. Working in a fast-paced, high-volume environment, you’ll support customers primarily over the phone, with some email and webchat communication.

Customer enquiries will range from straightforward questions about cruises, flights, and accommodation to more complex requests such as itinerary amendments and date changes. The role also includes a small administrative element, such as quality-checking bookings and issuing invoices to ensure all details are accurate and meet our high standards. However, this is predominantly a phone-based position within a contact centre setting.

You’ll also have the opportunity to earn commission by identifying and promoting suitable holiday upgrades and additional extras. Your focus will be on resolving customer queries at the first point of contact, while consistently delivering our award-winning concierge service and an exceptional customer experience.

We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel. 

• Cruise or travel experience – ideally from an online cruise company, retail travel agency, or tour operator where you’ve sold or supported cruise bookings..
• Customer service excellence – a strong track record in delivering outstanding service and creating memorable customer experiences.
• First-hand travel insight – whether through cruising, working onboard, overseas roles, or simply your own adventures, destination knowledge is a big plus.
• Tech-savvy skills – confidence using multiple booking systems (cruise and airline preferred) plus good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Adaptability – comfortable working in a fast-paced environment, picking up new systems quickly, and keeping accurate records.
• Homeworking background – previous remote or contact centre experience is beneficial.
• Attention to detail – organised, accurate, and reliable in managing bookings and administration
• People skills – the confidence and personality to build rapport quickly with customers over the phone and on live chat.
• Passion for travel – above all, enthusiasm and a genuine love of cruising and travel that you can share with our customers.

• Salary: £25,467 pa 
• Hybrid or homeworking (UK only)
• Equipment provided (Laptop, Headset & Mouse)
• Contributory company pension scheme
• 30 days annual leave (22 days plus 8 bank holidays)
• 40 hours per week. Mon-Fri 9-5.30pm or 9.30-6pm with 30 min lunch.
• Saturdays on a rota basis.1 in 3 Winter Oct-Mar
• 1 in 2 Summer April-Sept
• Sundays 1 in 4 (July-Sept only)
• Company paid parking permit if onsite
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Option to buy/sell annual leave
• Training contributions

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

We’re always interested in hearing from talented individuals who are passionate about luxury cruise travel and committed to delivering exceptional customer service. We are particularly keen to connect with experienced luxury cruise sales professionals, ideally with a proven track record of building, managing, and developing their own client base. As our recruitment is driven by business needs, training groups are scheduled on an ad hoc basis throughout the year for candidates who meet our criteria at the time of application. If you would like to be considered for future opportunities, please send us your CV to recruitment@cruise118.com
Passionate about selling Luxury Cruise Holidays? We are looking for individuals who are highly motivated and target driven with the ability to multi-task who are keen to progress and grow with us.

You will be selling our customers their dream luxury cruise holiday whilst ‘delivering a remarkable experience.’

Our Luxury Cruise Concierge are the best in the business!  You will have reduced sales targets for the first few months whilst you settle in. We will also provide you with on-going training, coaching and support.

• Selling luxury cruise holidays over the phone and online chat across all of our Six Star cruise lines including tailor making to fit the customer’s specific requirements i.e. adding flights, transfers, hotels, and land tours, to create the customers dream holiday.
• Building rapport with your customers, listening to their needs and helping them find the best cruise holiday for them.
• Giving exceptional personalised customer service as standard from first enquiry to after booking and beyond – encouraging repeat customers, and building your own customer database.
• Taking responsibility for your customers, answering queries, and helping them at any stage of the booking process.
• Achieving sales, conversion, and productivity targets.
• Using your personal travel and cruise knowledge and experience to show that you are a cruise expert to gain repeat customers.

We’re looking for enthusiastic, customer-focused individuals who can bring their knowledge, personality, and energy to our team. With a passion for cruising and travel. 

• A genuine passion for selling luxury cruise holidays
• Previous experience selling luxury cruise holidays is essential
• Previous experience in tailor-making and packaging holidays is preferred, including flights, hotels and land tours, to meet customers’ individual requirements.
• A proven track record of meeting and exceeding sales targets.
• Excellent customer service skills, with a strong focus on delivering personalised experiences.
• A proactive approach to personal development, with a willingness to build product knowledge — including staying up to date with current marketing campaigns to maximise sales opportunities.
• A strong interest in the luxury cruise market, with a commitment to providing customers with exceptional end to end service.
• Excellent IT skills, with confidence using multiple cruise & flights systems and platforms simultaneously.
• Previous homeworking experience.

• Competitive basic salary of £26,231pa with a very lucrative uncapped bonus scheme (OTE £45,000 - £50,000+).
• 22 days holiday, plus 8 bank holidays which increases with service.
• 6 week rolling rota issued in advance.
• Remote, hybrid and office-based working- the choice is yours
• Contributory company pension scheme
• Company paid parking permit if office based
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event.
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases.
• Enhanced maternity package
• Enhanced paternity pay.
• Refer a friend bonus.
• Paid day off work on your birthday
• Training contributions

Our Values

We deliver – We build plans to focus on the right things, and we make them happen.
We are passionate – We are approachable and direct and straightforward to deal with.
We strive to be better – We push for excellence and innovation in everything we do.
We are connected to our customers – We listen, understand and engage with our customers.
WTH (UK) are an equal opportunities employer and value employee’s wellbeing and mental health.
 

Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

World Travel Holdings UK

Chorley, Lancashire or Remote | Full-time (40 hours) | £35,000 | Hybrid (2 office / 3 home) or fully remote

Who are we? World Travel Holdings UK was co-founded in June 2008. We're one of the UK's largest and fastest-growing cruise holiday specialists, operating award-winning cruise brands and delivering exceptional customer experiences. As we continue to grow, we're looking for commercially-minded people who want to make a real impact and help shape the future of our brands.

Due to continued growth and a restructure of our Product teams, we're expanding and recruiting Commercial Managers across our leading cruise brands. Whether your expertise lies in mainstream ocean cruising or the luxury and river cruise sector, this is an exciting opportunity to influence strategy, grow supplier partnerships and drive commercial success.

• Drive revenue, profit and market share growth for your assigned brand.
• Develop and execute commercial strategies aligned with business objectives.
• Build and manage relationships with cruise line partners
• Negotiate commercial agreements, commissions, marketing contributions and exclusive promotions
• Analyse sales performance, market trends and competitor activity to identify growth opportunities
• Work closely with Sales, Marketing, Finance and Operations to maximise performance

• Experienced within the cruise, travel or OTA sector
• Strong commercial negotiator with supplier management experience
• Proven track record of delivering revenue and profit growth
• Commercially astute, analytical and data-driven
• Excellent communicator with strong stakeholder management skills

• 30 days annual leave (incl. bank holidays) which increases with service
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

We deliver – We build plans to focus on the right things, and we make them happen.
We are passionate – We are approachable, direct and straightforward to deal with.
We strive to be better – We push for excellence and innovation in everything we do.
We are connected to our customers – We listen, understand and engage with our customers.

World Travel Holdings UK

Chorley, Lancashire or Remote | Full-time (40 hours) | £25,397 - £27,000 DOE | Hybrid (2 office / 3 home) or fully remote

Love luxury and river cruising? Passionate about creating irresistible holiday packages and commercial offers?

We're looking for a Product Executive to join our growing Product team, helping shape and deliver compelling cruise products across our specialist brands SixStarCruises.co.uk and RiverVoyages.com. This is a fantastic opportunity for someone with travel industry experience who thrives on combining commercial thinking, supplier relationships and product creativity.

Who are we? World Travel Holdings UK was co-founded in June 2008. We're one of the UK's largest and fastest-growing cruise holiday specialists, operating award-winning cruise brands and delivering exceptional customer experiences. As we continue to grow, we're looking for commercially-minded people who want to make a real impact and help shape the future of our brands.

Due to continued growth and a restructure of our Product teams, we're expanding and recruiting Commercial Managers across our leading cruise brands. Whether your expertise lies in mainstream ocean cruising or the luxury and river cruise sector, this is an exciting opportunity to influence strategy, grow supplier partnerships and drive commercial success.

• Experience in a Product role within the travel industry, ideally cruise
• Strong destination knowledge and commercial awareness
• Highly organised with excellent attention to detail
• Confident managing multiple priorities in a fast-paced environment
• Strong communication and stakeholder management skills
• A proactive problem-solver who enjoys working collaboratively
• Positive, enthusiastic and motivated to make a difference

• Create and develop compelling cruise, fly-cruise and cruise-and-stay packages
•  
• Work closely with cruise line partners to negotiate exclusive offers and competitive rates
• Analyse supplier and business performance to identify commercial opportunities and market trends
• Monitor competitors, pricing and promotional activity to ensure we stay ahead of the market
• Ensure product content, pricing and availability remain accurate across websites and marketing channels
• Collaborate with Sales, Marketing and Web Development teams to deliver successful campaigns and product launches
• Lead engaging product briefings and share key supplier updates with internal teams
• Continuously review and improve the customer journey and website experience

• 30 days annual leave (incl. bank holidays) which increases with service
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

We deliver – We build plans to focus on the right things, and we make them happen.
We are passionate – We are approachable, direct and straightforward to deal with.
We strive to be better – We push for excellence and innovation in everything we do.
We are connected to our customers – We listen, understand and engage with our customers.

World Travel Holdings UK

Chorley, Lancashire or Remote | Full-time (40 hours) | Up to £27,000 DOE | Hybrid (2 office / 3 home) or fully remote

Are you a creative marketer with a passion for travel and content? Looking for a role where no two days are the same?

We're looking for a Marketing Executive to join our growing Marketing team and help bring our cruise brands to life. Working across our three brands - Cruise118, SixStar Cruises and River Voyages, you'll play a key role in creating engaging content, delivering impactful campaigns and helping drive brand awareness, customer engagement and commercial growth.

Who are we? World Travel Holdings UK was co-founded in June 2008. We're one of the UK's largest and fastest-growing cruise holiday specialists, operating award-winning cruise brands and delivering exceptional customer experiences. As we continue to grow, we're looking for commercially-minded people who want to make a real impact and help shape the future of our brands.

Due to continued growth and a restructure of our Product teams, we're expanding and recruiting Commercial Managers across our leading cruise brands. Whether your expertise lies in mainstream ocean cruising or the luxury and river cruise sector, this is an exciting opportunity to influence strategy, grow supplier partnerships and drive commercial success.

• 3+ years' hands-on marketing experience.
• Strong copywriting and content creation skills.
• Experience planning and delivering multi-channel campaigns.
• Knowledge of SEO, content marketing and website content management systems (CMS).
• Excellent organisational and project management skills.
• Confident analysing campaign performance using tools such as Google Analytics and Excel.
• Experience within the travel industry would be an advantage, but it's not essential.
• Creative, proactive and able to thrive in a fast-paced environment.

• Create engaging, SEO-friendly content that drives website traffic and brand awareness.
• Plan, coordinate and deliver multi-channel marketing campaigns from concept through to execution.
• Manage and optimise website content, ensuring it remains accurate, engaging and user-friendly.
• Develop compelling briefs for direct mail and press advertising campaigns.
• Coordinate email and direct mail activity from planning through to sign-off.
• Analyse campaign performance and provide recommendations to improve results.
• Work closely with Marketing, Product and Sales teams on exciting projects and campaigns.

• 30 days annual leave (incl. bank holidays) which increases with service
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen.
• We are passionate – We are approachable, direct and straightforward to deal with.
• We strive to be better – We push for excellence and innovation in everything we do.
• We are connected to our customers – We listen, understand and engage with our customers.